Frequently Asked Questions
CAN I CUSTOMIZE MY OWN SOCCER SCARVES?
Yes, you can create custom scarves with logo, graphics, text and colors you choose. Our design team is available to mockup free designs for you to review.
Just visit our CUSTOM SCARVES page to get started.
CAN I HAVE A DIFFERENT DESIGN ON EACH SIDE OF MY CUSTOM SCARF?
Yes, our scarves are double-sided and can be designed differently on each side for no extra cost. Get creative by customizing your scarves with a different message or graphic on each side.
HOW MANY COLORS CAN I USE IN MY SCARF DESIGN?
We recommend keeping the color limit to 5 colors or less, but can sometimes accommodate more colors in special circumstances. The fewer the colors, the cleaner the design and final scarf will turn out.
HOW MUCH DOES IT COST TO CREATE CUSTOM SCARVES AND WHAT IS THE MINIMUM ORDER QUANTITY?
Our minimum order for custom scarves is 50 pieces per design for most types of scarves.
For our current pricing guide please visit our CUSTOM SCARVES page and submit the inquiry form.
WHAT IS YOUR TURNAROUND TIME FOR AN ORDER OF CUSTOM SCARVES?
Our lead time is approximately 3 to 4 weeks from the time you confirm your order.
Lead time can sometimes be affected by the quantity and design approval process.
WHAT ARE YOUR SETUP CHARGES?
Our design services and setups are FREE.
DO YOU SHIP INTERNATIONALLY?
Shipping to US and Canada only.
NOTE: RUFFNECK SCARVES IS NOT RESPONSIBLE FOR CUSTOMS DUTIES/FEES on any orders shipped outside of the United States.
RETAIL SCARVES - RETAIL MASKS
WHAT ARE SHIPPING TIMES AND COSTS?
Standard USPS rates apply. Please allow 1-2 business days for order fulfillment. Delivery usually takes between 2-4 business days once shipped. International shipping costs and times will vary by country. Paid expedited shipping is available at checkout.
DO YOU SHIP YOUR LICENSED SCARVES INTERNATIONALLY?
Yes, if your country is not available upon checkout, please contact us to add your country to our global list of shipping locations.
DO YOU OFFER WHOLESALE PRICING?
Yes, if you are ordering 25 or more scarves for one address.
Please visit our WHOLESALE page for more information.
**ASI Distributor and Certified Reseller pricing available
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments through PayPal.
WHAT IS YOUR RETURN POLICY ON SCARVES PURCHASED IN THE SCARF SHOP?
The following does not apply to custom scarves orders.
We accept returns on licensed scarves within 30 days of purchase. If you are not happy with your scarf for any reason, you can return it for a refund minus the cost of shipping.
Ruffneck Scarves reserves the right to refuse a refund if an item is returned in a condition different from initial shipment.
WHAT IS YOUR RETURN POLICY ON FACE MASKS PURCHASED?
The following does not apply to custom masks orders.
Due to the personal use nature of face masks we do not accept returns of opened or unopened face masks. If there is a defect with a face mask we will provide a return label for the defective face mask and mail a replacement.