Frequently Asked Questions

CUSTOM SCARVES

CAN I CUSTOMIZE MY OWN SOCCER SCARVES?  

Yes, just visit our CUSTOM SCARVES page to get started.

CAN I HAVE A DIFFERENT DESIGN ON EACH SIDE OF MY CUSTOM SCARF?  

Yes, our scarves are double-sided and can be designed differently on each side for no extra cost.

HOW MANY COLORS CAN I USE IN MY SCARF DESIGN? 

We recommend keeping the color limit to 5 colors or less, but can sometimes accommodate more colors in special circumstances.

HOW MUCH DOES IT COST TO MAKE CUSTOM SCARVES AND WHAT IS THE MINIMUM ORDER QUANTITY? 

Our minimum order for custom scarves is 50 pieces per design (traditional jacquard scarf). For our current pricing guide please email customerservice@ruffneckwear.com

WHAT IS YOUR TURNAROUND TIME FOR AN ORDER OF CUSTOM SCARVES? 

Our lead time is approximately 4 weeks from the time you confirm your order.

WHAT ARE YOUR SETUP CHARGES? 

We do not charge anything for design or setup.

DO YOU SHIP INTERNATIONALLY? 

Yes. NOTE: RUFFNECK SCARVES IS NOT RESPONSIBLE FOR CUSTOMS DUTIES/FEES on any orders shipped outside of the United States.

RETAIL SCARVES

WHAT ARE SHIPPING TIMES AND COSTS?  

USPS First Class domestic shipping is free for scarves and masks. Delivery usually takes between 2-4 business days once shipped. International shipping costs and times will vary by country. The shipping cost for scarf hangers with no additional purchase is $3. Paid expedited shipping is available at checkout.

DO YOU SHIP THE SCARVES IN THE SCARF SHOP INTERNATIONALLY?  

Yes, if your country is not available upon checkout, please contact us to add your country to our global list of shipping locations.

DO YOU OFFER WHOLESALE PRICING?  

Yes, if you are ordering 25 or more scarves for one address. Please visit our WHOLESALE page for more information.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?  

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments through PayPal.

WHAT IS YOUR RETURN POLICY ON SCARVES PURCHASED IN THE SCARF SHOP? 

The following does not apply to custom scarves. We accept returns within 30 days of purchase. If you are not happy with your scarf for any reason, you can return it for a refund minus the cost of shipping. Ruffneck Scarves reserves the right to refuse a refund if an item is returned in a condition different from initial shipment.