Frequently Asked Questions

CUSTOM SCARVES

CAN I CUSTOMIZE MY OWN SOCCER SCARVES?  Yes, just visit our CUSTOM SCARVES page to get started.

CAN I HAVE A DIFFERENT DESIGN ON EACH SIDE OF MY CUSTOM SCARF?  Yes, our scarves are double-sided and can be designed differently on each side for no extra cost.

HOW MANY COLORS CAN I USE IN MY SCARF DESIGN?  We recommend keeping the color limit to 4 colors or less, but can sometimes accommodate more colors in special circumstances.

HOW MUCH DOES IT COST TO MAKE CUSTOM SCARVES AND WHAT IS THE MINIMUM ORDER QUANTITY?  Our minimum order for custom scarves is 75 pieces per design. For our current pricing guide please email customerservice@ruffneckwear.com

WHAT IS YOUR TURNAROUND TIME FOR AN ORDER OF CUSTOM SCARVES?  Our lead time is approximately 4 to 6 weeks from the time you confirm your order.

WHAT ARE YOUR SETUP CHARGES?  We do not charge anything for design or setup.

WHAT ARE THE MEASUREMENTS AND MATERIALS USED FOR YOUR SCARVES?  Our scarves are jacquard knit and made of high-quality 100% acrylic and measure approximately 59” long x 7” wide.

DO YOU SHIP INTERNATIONALLY?  Yes. NOTE: RUFFNECK SCARVES IS NOT RESPONSIBLE FOR CUSTOMS DUTIES/FEES on any orders shipped outside of the United States.

 

RETAIL SCARVES

DO YOU SHIP THE SCARVES IN THE SCARF SHOP INTERNATIONALLY?  Yes, if your country is not available upon checkout, please contact us to add your country to our global list of shipping locations.

DO YOU OFFER WHOLESALE PRICING?  Yes, if you are ordering 25 or more scarves for one address. Please visit our WHOLESALE page for more information.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?  We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments through PayPal.

WHAT IS YOUR RETURN POLICY ON SCARVES PURCHASED IN THE SCARF SHOP?  (This does not apply to custom scarves) We accept returns within 30 days of purchase. If you are not happy with your scarf for any reason, you can return it for a refund minus the initial cost of shipping. Ruffneck Scarves reserves the right to refuse a refund if an item is returned in a condition different from initial shipment.